Our Privacy Policy

How we keep you and your data safe

The West Sussex Retail Hub is run and managed by DIGITAL ISLANDS BUSINESS SERVICES LTD and this Privacy Policy applies to this service. Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

1. What Information Do We Collect?
2. How Do We Use Your Information?
3. Will Your Information Be Shared With Anyone?
4. Do We Use Cookies And Other Tracking Technologies?
5. How Long Do We Keep Your Information?
6. How Do We Keep Your Information Safe?
7. Do We Collect Information From Minors?
8. What Are Your Privacy Rights?
9. Controls For Do-not-track Features
10. Do California Residents Have Specific Privacy Rights?
11. Do We Make Updates To This Notice?
12. How Can You Contact Us About This Notice?

Personal information you disclose to us 

In Short: We collect information that you provide to us. 

We collect personal information that you voluntarily provide to us when you register on  the Website, express an interest in obtaining information about us or our products and Services,  when you participate in activities on the Website or otherwise when you contact us. 

The personal information that we collect depends on the context of your interactions with us and  the Website, the choices you make and the products and features you use. The personal  information we collect may include names; phone numbers; email addresses; and other similar  information; as well as data about the organisation where you work. 

All personal information that you provide to us must be true, complete and accurate, and you must  notify us of any changes to such personal information.

In Short: We only share information with your consent, to comply with laws, to provide you with  services, to protect your rights, or to fulfil business obligations.  

We may process or share your data that we hold based on the following legal basis: 

Consent: We may process your data if you have given us specific consent to use your  personal information in a specific purpose. 

Legitimate Interests: We may process your data when it is reasonably necessary to  achieve our legitimate business interests. 

Performance of a Contract: Where we have entered into a contract with you, we may  process your personal information to fulfil the terms of our contract. 

Legal Obligations: We may disclose your information where we are legally required to do  so in order to comply with applicable law, governmental requests, a judicial proceeding,  court order, or legal process, such as in response to a court order or a subpoena (including  in response to public authorities to meet national security or law enforcement  requirements). 

Vital Interests: We may disclose your information where we believe it is necessary to  investigate, prevent, or take action regarding potential violations of our policies, suspected  fraud, situations involving potential threats to the safety of any person and illegal activities,  or as evidence in litigation in which we are involved. 

More specifically, we may need to process your data or share your personal information in the  following situations: 

Business Transfers. We may share or transfer your information in connection with, or  during negotiations of, any merger, sale of company assets, financing, or acquisition of all  or a portion of our business to another company. 

Business Partners. If you have given us consent to do so, we may share your information  with our business partners to offer you certain products, services or promotions. 

West Sussex Councils. The West Sussex retail Hub exists as a free service for  businesses in the county through funding provided by the 7 borough and district councils in  the county. Digital Islands is obliged to provide those councils with regular reports on the  number of people and businesses registered with the service, and in order to do this we will  provide them with aggregated data on the number of businesses, location of businesses  and levels of engagement with specific sections of the website. This does not provide us  with permission to share contact information, unless you specifically provide this consent.

In Short: We may use cookies and other tracking technologies to collect and store your  information. 

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or  store information. Specific information about how we use such technologies and how you can  refuse certain cookies is set out in our Cookie Notice: https://www.digitalislands.co.uk

We use a software tool called Monster Insights (https://www.monsterinsights.com/) that will link  with Google Analytics to provide us with insights on usage patterns and will support the reporting  obligations outlined above for the West Sussex Councils. 

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this  privacy notice unless otherwise required by law. 

We will only keep your personal information for as long as it is necessary for the purposes set out  in this privacy notice, unless a longer retention period is required or permitted by law (such as tax,  accounting or other legal requirements). 

When we have no ongoing legitimate business need to process your personal information, we will  either delete or anonymise such information, or, if this is not possible (for example, because your  personal information has been stored in backup archives), then we will securely store your  personal information and isolate it from any further processing until deletion is possible.

In Short: We aim to protect your personal information through a system of organisational and  technical security measures. 

We have implemented appropriate technical and organisational security measures designed to  protect the security of any personal information we process. However, despite our safeguards and  efforts to secure your information, no electronic transmission over the Internet or information  storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee  that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our  security, and improperly collect, access, steal, or modify your information. Although we will do our  best to protect your personal information, transmission of personal information to and from  our Website is at your own risk. You should only access the Website within a secure environment.

In Short: We do not knowingly collect data from or market to children under 18 years of age. 

We do not knowingly solicit data from or market to children under 18 years of age. By using  the Website, you represent that you are at least 18 or that you are the parent or guardian of such a  minor and consent to such minor dependent’s use of the Website. If we learn that personal  information from users less than 18 years of age has been collected, we will deactivate the account  and take reasonable measures to promptly delete such data from our records. If you become  aware of any data we may have collected from children under age 18, please contact us  at hello@digitalislands.org.

In Short: You have the right to know what information we know about you, and the right to ask for  any errors to be corrected and for information about you to be deleted if requested. 

You have rights under the General Data Protection Regulations, including the right to request  access and obtain a copy of your personal information; to request rectification or erasure of  personal data; and to restrict the processing of your personal information. To make such a request,  please use the contact details provided below. We will consider and act upon any request in  accordance with applicable data protection laws.  

If we are relying on your consent to process your personal information, you have the right to  withdraw your consent at any time.. 

If you have questions or comments about your privacy rights, you may email us  at hello@digitalislands.org. 

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If  you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If  you choose to remove cookies or reject cookies, this could affect certain features or services of  our Website. To opt-out of interest-based advertising by advertisers on our Website visit http:// 

www.aboutads.info/choices/. For further information, please see our Cookie Notice: https:// www.digitalislands.co.uk

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by  clicking on the unsubscribe link in the emails that we send or by contacting us using the details  provided below. You will then be removed from the marketing email list – however, we may still  communicate with you, for example to send you service-related emails that are necessary for the  administration and use of your account, to respond to service requests, or for other non-marketing  purposes.

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. 

We may update this privacy notice from time to time. The updated version will be indicated by the  ‘Date of update’ shown at the end of this notice. If we make material changes to this privacy notice,  we may notify you either by prominently posting a notice of such changes or by directly sending  you a notification. We encourage you to review this privacy notice frequently to be informed of how  we are protecting your information. 

If you have questions or comments about this notice, you may contact our Data Protection Officer  (DPO), Gavin McWhirter, by email at hello@digitalislands.org, by phone at 01273 610744, or by  post to: 

Digital Islands Business Services Ltd  

Gavin McWhirter 

25 Langdale Gardens 

Brighton and Hove 


Based on the applicable laws of your country, you may have the right to request access to the  personal information we collect from you, change that information, or delete it in some  circumstances. To request to review, update, or delete your personal information, please email  hello@digitalislands.org. We will respond to your request as quickly as we can, but always within  30 days. 

Date of update: 6th July 2021